Exchanges & Refunds

All prettyFIT products are handcrafted with the finest materials and high-calibre craftsmanship.
Our highly experienced production team takes great effort in the quality finishes for our products and the best fit for our customers.

It is therefore important to us that you are completely satisfied with your purchase.
If for any reason you are not satisfied with your selections, kindly contact our customer care officer at hello@prettyfit.com.sg within 30 days of the invoice date to make an exchange/ refund.

Conditions required for Exchanges/ Refunds

  1. The product(s) must be unworn, undamaged, unwashed and in their original condition & packaging.
  2. Footwear should have no scuff marks on their outsoles.
  3. Original receipts/invoices must be included.
  4. Only items purchased from our Official stores are eligible for an exchange. 
  5. All exchanges have to be raised within 30 days of the invoice date. 
  6. For in-store purchases, all exchanges/ refunds have to be done at the store of purchase.

All sale item(s), gift cards purchased are strictly non-refundable.

All product(s) purchased from prettyFIT can only be exchanged once.
prettyFIT reserves all rights and full discretion to disqualify any exchange if the item(s) for exchange did not meet the above conditions.

Exchanges

How do I exchange an item?

Via Courier: 

  1. Ensure that your item(s) meets our Exchanges Refunds conditions. 
  2. Contact us via hello@prettyfit.com.sg with the subject title: Exchange Request – Your Order Number  
  3. Include in your email, the item, colour and size that you would like to exchange to.
  4. We will send you a refund address and other relevant information, for you to send the item(s) to.
  5. Pack your returned item(s) securely in a carton box to avoid damage and disqualifying for the exchange, preferably in our original packaging. 
  6. Deliver your package, and make sure to get a receipt & code number to track your parcel online. 
  7. We will drop you a confirmation email once your exchange has been processed and your replacement item is on its way.


*For exchanges, you will bear the return shipping cost of the original purchased item, AND the newly exchanged item's shipping cost.

It is important that your parcel is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Exchange in-store (applicable to Singapore orders only):

Exchanges are available in the store of purchased-

1. Century Square #01-07
2. CityLink Mall #B1-44
3. Wisma Atria #B1-30
4. VivoCity #02-08
5. JEM #01-37
6. Junction 8 #01-01
7. Bugis Junction #02-03/03A 

Please remember to bring along your invoice with the item(s) you wish to refund to the selected stores to process your exchange.

Please note that all exchanges will be subjected to stock availability.
You may wish to contact us at hello@prettyfit.com.sg or give our stores a call to check on stock availability before heading down for the exchange.

If the exchanged item(s) is of a higher value, the difference in amount will be borne by the customer. There will strictly be no refund for an exchange of lower value item(s).

Refund

How do I refund an item?

Via Courier:

  1. Ensure that your item(s) meets our Exchanges/Refund conditions. 
  2. Contact us via hello@prettyfit.com.sg with the subject title: Refund Request – Your Order Number  
  3. We will send you a refund address and other relevant information, for you to send the item(s) to.
  4. Pack your returned item(s) securely in a carton box to avoid damage and disqualifying for the return, preferably in our original packaging. 
  5. Deliver your package and make sure to get a receipt & code number to track your parcel online. 
  6. We will drop you a confirmation email once your refund has been processed. 


*For refunds, you will bear the return shipping cost incurred.

It is important that your parcel is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Via Refund in-store (applicable to Singapore and in-store orders only):

Refunds are available in store of purchase only-

1. Century Square #01-07
2. CityLink Mall #B1-44
3. Wisma Atria #B1-30
4. VivoCity #02-08
5. JEM #01-37
6. Junction 8 #01-01
7. Bugis Junction #02-03/03A 

Please remember to bring along your invoice with the item(s) you wish to refund to the original stores of purchase to process your refund.

How long will my refund take to process? 

Do allow us 2-5 working days to process your refund request. Once we receive your return item(s), it will be thoroughly inspected against our Exchanges/ Refunds Conditions. 
Thereafter, we will be sending you a confirmation email of your refund. 

The time taken for a refund to be transferred to your bank account will vary depending on the type of debit/credit cards used.